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The formation of creases is a normal phenomenon that doesn’t have anything to do with the quality of your (leather) furniture. The fact that some armchairs have creased and others haven’t, is probably due to the fact that you often sit on these armchairs, and not on the others. We advise you to regularly swap chairs.
An important feature of the filling, springs and upholstery is that the initial hardness will drop by around 15% to 20% in the first months up until a year of use. The upholstery also has an influence on sitting comfort. On a new model, the upholstery is firm and tough. Depending on the elasticity of the material, it becomes suppler through use, which softens it and makes it more comfortable.
Yes, because almost every upholstery fabric with mixed fibers will start ‘pilling’ to a greater or lesser extent. This means that balls of fiber (fluff) will come loose. This is a normal phenomenon that does not have a negative effect on the quality. It is best to remove the balls with a fabric shaver (available in shops selling household items).
Thanks to different sawing techniques, our factories use most of the tree. By combining solid wood (we glue together both large and smaller pieces of solid wood) and veneer, it is possible to use the remaining smaller parts of the trunk. Since we use veneer, we can produce more "surface area" of wood from one tree. Our manufacturing process aims to protect the environment and we try to take into account climate change issues around the world as much as possible. That is why we work mainly with wood from plantations. If this is not possible, we make sure that new trees are planted instead. In Europe, where most of our tree species are sourced, this is carefully controlled by national governments. As such, this represents one of the most important sources of income for these countries (especially in the case of European oak in Romania). Your furniture is therefore manufactured in a responsible and sustainable way.
This can occur with certain materials, such as linoleum. It is possible that a dish or another object has been placed on the same spot for a certain amount of time, which has deprived that area of light. A lack of (UV) light will cause the colour to change. Don't worry, if you expose the affected area to light again, the original colour will be restored naturally after a period of time.
The extra support legs provide additional support. They should not touch the floor; instead they should sit just above the floor to absorb any pressure during use and when the furniture is transported. Therefore, they should always be a little bit shorter and ‘float’ above the floor.